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SHIPPING POLICY
When will my order be processed?
We hope to ensure that you receive the goods as soon as possible. When placing an order, please make sure to choose the correct model and color, as we cannot change your order. After the order enters the system, no changes or cancellations can be made. shipment
confirm
After the product you purchased is shipped, you will receive a shipping confirmation email so that you can track the status of your order. The shipping cost depends on the weight of the package and the delivery location. The customer is responsible for all customs duties and taxes related to international orders.
Delivery time and cost:
The standard shipping fee is $6.99, and there is no shipping fee for orders exceeding $39. VIP
The shipping cost is $12.99.
**
Europe: Estimated delivery time is 7-15 days;
Asia: Estimated delivery time is 7-13 days;
Africa: Estimated delivery time is 8-18 days;
Americas: Estimated delivery time is 6-13 days;
Oceania: Estimated delivery time is 8-18 days.
Carrier: China Post.
The above is the estimated delivery time. Sometimes, delays may occur due to carrier reasons.
track:
As the recipient, it is your responsibility to track your order and submit an application to customs or courier company. Otherwise, if the order is marked as returned to the sender or delivery fails due to the recipient's inability to follow up or failure to apply or notify the courier company, we will not be able to process any refunds or free exchanges, and you may need to place a new order.
Delivery:
Your local customs may require additional documents and time for clearance, which may delay the expected delivery time.
Your order may be delivered by your local post office or courier company. According to your region, most orders are fulfilled by your local post office, so the package will be delivered together with your regular mail. If you are not at home during delivery, the post office may leave a card explaining how and where to collect your package.
taxation:
After the package arrives in the destination country, it may be subject to import taxes, tariffs, and related customs fees. These fees are determined by the destination customs.
These fees and taxes are the responsibility of the recipient to pay, and fznplv.com does not bear these fees and taxes. Please contact your local customs for more details on the fees.
Customs and regulations:
It is your responsibility to check if there are any restricted items in the local postal regulations, as we are not responsible for any items that have not been accepted by a specific country/region.
Overseas transaction fees
If the currency used in your credit card account is not US dollars, the actual exchange rate you paid may differ from the exchange rate displayed on our website. You may also need to pay foreign currency transaction fees. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any fees charged to you by your bank or credit card issuer. Please contact your bank for more detailed information about foreign currency transaction fees.
Our store prices are displayed in local currency, but will be converted to US dollars at checkout. All transactions are settled in US dollars through credit cards or associated bank accounts.
Cancel/Change:
If you need to change or cancel your order, please contact us immediately. We process and ship very quickly (we are very efficient!). Once our warehouse processes your order, we will not be able to make any changes.
Please note that orders that have already been packaged or shipped cannot be cancelled.